Our Experience
The Hiltrain team have a combined 25 years' experience in the training and development arena.
During that time we have developed training programmes for a diverse array of clients, from international blue chip companies to local technology start-ups. Although the scale of the projects we work on may vary enormously, our commitment to ensuring that our clients receive the right training for them and their workforce remains constant.
Below we have listed some of the areas the team has worked in. We've included one list of large projects and one of smaller enterprises. In each case we have developed bespoke solutions to meet the precise business and training needs of the client. These solutions enable the learners to develop in their roles, and the business to develop and grow in a highly competitive corporate environment.
- Large Projects -
Implementing World Class sales strategies
CLIENT: Major Global Airline: raise the level of sales skills ... multi-cultural ... high pressure environment ... action learning ... accreditation.
Induction training
CLIENT: Multinational Pharmaceutical Company: a course delivered by the company's own training team worldwide ... pre-course reading ... enthusiastically received.
CLIENT: Financial Services Sector: a TNA revealed shortcomings in the induction programme ... core elements ... modular approach ... customer-based scenarios.
Health and safety
CLIENT: Big Four High Street Bank: not taking annual assessment seriously ... repetitive strain injuries ... web-based training ... integrated assessment.
Change management
CLIENT: Nationwide Logistics Company: a change management package ... the renaming and division of the existing company ... lifting staff morale ... ongoing programme of training and support.
FSA compliance
CLIENT: Mortgage Provider/ Consumer Lending: regulation of mortgages and payment protection insurance ... staff across the whole of England and Wales ... scenario-based training programme using DVD within a workshop setting ... guidance for non-sales staff.
System applications
CLIENT: Big Four High Street Bank: long-term systems update ... change in procedures ... design training in parallel with system design ... examples and screen shots ... redesign and rewrite.
Customer Service
CLIENT: International Banking: to become the 'best bank in Africa' ... ambitious, multi-media programme ... more pleasant and professional ... job satisfaction skyrocketing.
Reward and Recognition structure
CLIENT: USA-based Pharmaceutical Company: sales representative incentive programme ... introductory workshop ... online training ... enthusiastic and confident.
- Smaller Projects -
Skills Audit
CLIENT: Multinational microelectronics company: enhanced redundancy package for 600 employees ... streamlined system ... identify transferable skills ... make a case for training provision.
Training volunteers
CLIENT: National Charity: insurance products ... user-friendly ... increase confidence ... easy-to-read booklet in Open Learning style ... comprehensive and concise.
Updating procedures
CLIENT: Big Four High Street Bank: familiar procedures ... meet FSA guidelines ... 'just in time' solution.
Updating a customer service
CLIENT: Big Four High Street Bank: awareness ... answer queries ... leaflet.
Job role redesign
CLIENT: Financial Services: new job role ... senior people ... lacking a common understanding ... one-off workshop ... collaboration and team work.
Embedding sales skills
CLIENT: International Hotel Chain: helping new habits become engrained ... Team Briefs ... quizzes, discussions and case studies ... completed in half an hour ... easy to follow and effective.